I remember when working for earthlink they would get on our cases about the call lengths. I was so glad to move to tier 2 so I could actually work on technical issues instead of doing all the cookie cutter solutions and passing it off to the next Techie.
I hate call centers. I’m so glad I don’t do that anymore.
When I worked for Aetna they timed our bathroom breaks and allowed 8 minutes a day for the bathroom. This wouldn’t have been a problem if the bathroom wasn’t 3 minutes away...one way. Not only that they recorded every call and hounded on us to keep call length short. I was elated when I quit that job.
Lisa: They don’t record all of our calls, but they do randomly record calls...and we get 2 ten min breaks during the day...and when it’s busy, sometimes we only get 30 min lunches.
Danalyn | 02.25.2008 | 6:57
I never had any of those problems at the call centers I worked for. They wanted short call times but it wasn’t unreasonable. I at one point got yelled at for keeping them TOO short.
I am however, waiting for you to get fired still.
I remember when working for earthlink they would get on our cases about the call lengths. I was so glad to move to tier 2 so I could actually work on technical issues instead of doing all the cookie cutter solutions and passing it off to the next Techie.
I hate call centers. I’m so glad I don’t do that anymore.
yoshi | 02.23.2008 | 17:45
When I worked for Aetna they timed our bathroom breaks and allowed 8 minutes a day for the bathroom. This wouldn’t have been a problem if the bathroom wasn’t 3 minutes away...one way. Not only that they recorded every call and hounded on us to keep call length short. I was elated when I quit that job.
Lisa | 02.25.2008 | 6:54
Yoshi: But now you work from home. I hate you.
Lisa: They don’t record all of our calls, but they do randomly record calls...and we get 2 ten min breaks during the day...and when it’s busy, sometimes we only get 30 min lunches.
Danalyn | 02.25.2008 | 6:57
I never had any of those problems at the call centers I worked for. They wanted short call times but it wasn’t unreasonable. I at one point got yelled at for keeping them TOO short.
I am however, waiting for you to get fired still.
rachel | 02.25.2008 | 19:09
Me too!
Danalyn | 02.25.2008 | 19:26
Where have you been beyotch?
Rachel | 03.03.2008 | 12:39
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